ASAN service
| Azerbaijani: ASAN xidmət | |
"ASAN xidmət"
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| Agency overview | |
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| Formed | 13 July 2012 |
| Headquarters | Baku, Ganja, Sumqayit, Sabirabad, Barda |
| Website | asan.gov.az [1] |
"ASAN service" (Azerbaijani: ) is a state agency for government services to citizens in Azerbaijan. The agency goal is to make services more easily accessible to citizens using modern technology. The acronym “ASAN” stands for “Azerbaijan Service and Assessment Network”. The word “asan” means “easy” in Azerbaijani.
"ASAN service", as part of State Agency on Public Services and Social Innovations under the President of the Republic of Azerbaijan is chaired by Inam Karimov.
"ASAN service" centers use a "one-stop-shop" principle at its centers, where 10 government entities and about 30 private companies provide services in a public-private partnership. More than 230 services are provided, including birth, death and marriage registration; identity cards; passports; driver licenses; real estate records; immigrant status and other civic services. Subsidiary services include banking and insurance, legal, medical, tourism and air travel.
Services in the centers are rendered based on the "single space" approach. Thus, a citizen can benefit from various public and private services in one center (single administrative building) at the same time entering through only one door. While the State Agency (State Agency on Public Services and Social Innovations under the President of the Republic of Azerbaijan) manages the "space", government agencies are directly responsible for rendering their own services. The State Agency is responsible setting standards and principles and overseeing day-to-day functioning of the "ASAN service" centers, whereas the governmental agencies are responsible for providing quality service. Thus, there is neither duplication of functions, nor a conflict of interest between a standard setter and those applying these standards. The State Agency is an entirely new and neutral body that, in accordance with its Status, sets standards, optimizes services, monitors and assesses service-providing entities.
"ASAN service" centers function on Monday - Friday from 10:00 am to 08:00 pm, on Saturday and Sunday from 10:00 am to 05:00 pm (without break). About 3,000 citizens visit each "ASAN service" center daily.
"ASAN service" ensures access to public services based on the following key principles:
Efficient service delivery helps the citizens avoid unnecessary costs and save time. Thus, all necessary conditions are in place for taking a queue, obtaining information prior to applying for services and benefiting from the electronic services.
This is the core principle of "ASAN service". In order to ensure transparency in "ASAN service" centers proactive methods have been used, and monitors, panels, information boards have been installed. Fees for services are paid through banks and payment terminals located in the centers. All operations and transactions in the centers are video recorded. This helps achieve the total elimination of bureaucratic hurdles and conditions conductive to corruption in the centers.
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Wikipedia