AnswerDash
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Formerly called
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Qazzow |
|---|---|
| Industry | Computer software, Internet |
| Founded | 2012 |
| Founders | Jake Wobbrock, Andy Ko, Parmit Chilana |
| Headquarters | 1501 4th Avenue, Seattle, Washington, United States |
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Key people
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Bill Colleran, President & CEO |
| Total equity | $2.54 million (2015) |
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Number of employees
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12 (2015) |
| Website | answerdash |
Coordinates: 47°36′36.43″N 122°20′15.21″W / 47.6101194°N 122.3375583°W AnswerDash is a B2B software company that facilitates customer service for e-commerce businesses. AnswerDash was founded in Seattle, Washington in 2012 as a spin-off from the Information school of the University of Washington. Its software-as-a-service utilizes machine learning to create databases of context-sensitive support answers for end-users of webpages and mobile applications, thus reducing the need for human customer service. AnswerDash claims to be the first, and as of 2015 the world's leading provider of contextual point-and-click answer technology.
The company was founded under name ″Qazzow″ in 2012 by three University of Washington employees: Jake Wobbrock, an associate professor and the director of Mobile & Accessible Design Lab, Andy Ko, an associate professor the director of Code & Cognition Lab, and Parmit Chilana, a research assistant and a graduate student at the time, now an assistant professor of University of Waterloo. Jake Wobbrock assumed the responsibilities of CEO, and Andy Ko became the company's CTO. The idea of the key company's service stemmed from Parmit Chilana's dissertation on human–computer interaction. Her research has highlighted a very high proportion (up to 95%) of users' questions that are triggered by something seen on a website and should benefit from contextual help.
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Wikipedia