Automated phone survey

Automated telephone surveys is a systematic collection a data from demography by making calls automatically to the preset list of respondents at the aim of collecting information and gain feedback via the telephone and the internet. Automated surveys are used for customer research purposes by call centres for customer relationship management and performance management purposes. They are also used for political polling, market research and job satisfaction surveying.

An automated phone survey applies the interactive voice response system is any telephone system that interacts with callers without input from a human other than the caller. More specifically, interactive voice response, or IVR, is the technology that automates telephone contact between humans and machines.

assessing the efficiency and achievement of the government by investigation

Provide a dial-in number, and ask participants to call in to give their feedback after a conference session. Make participation open to all, and eliminate paper forms and manual tabulation.

Survey employees in companies and get know what they want and need, then make changes in human resource management and welfare system, which help to retain the staff.

Remind people to pay their utilities automatically

Establish a comprehensive customer satisfaction survey system to get feedback about what they want and subsequently offer the better services.

Educational institutions including colleges and universities rely on phone surveys to get the feedback from the students and parents.

Use of automated phone surveys is common in polling during political campaigns, where it is frequently referred to as robo-polling. It is a low cost and quick way of generating data but it has been criticized because of this. Mike O'Neil of O'Neil Associates Public Opinion Research called this method "cheap and untrustworthy" and news organisations such as CNN, the Associated Press, the New York Times, the Wall street Journal and the Washington Post will not use results from automated polls.

1.Low costs

Compared to the conventional questionnaires, it saves times and money to conduct the automated telephone survey. It only requires the time to record the questions in your voice beforehand.

2.Simple and convenient to process data

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