Expertcity
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|
| Subsidiary | |
| Industry | Software |
| Fate | Merged with LogMeIn |
| Successor | LogMeIn |
| Founded | 1997 in Santa Barbara, California |
| Founder | UCSB Professor Klaus Schauser and graduate students Bernd Oliver Christiansen and Malte Muenke. |
| Defunct | July 26, 2016 |
| Headquarters | Santa Barbara, California |
| Products | Thin Client Software, Remote Access, Online Collaboration and Web Conferencing, Remote Support |
| Services | Remote Access, Online Collaboration and Web Conferencing, Remote Support |
| Parent | LogMeIn |
| Website | http://www.citrixonline.com |
Citrix Online was the name of the online services division of Citrix Systems, Inc. Citrix Online sold web-based remote access, support, and collaboration software and services. Its products are GoToAssist, GoToMeeting, GoToMyPC, GoToTraining, GoToWebinar, Podio, and OpenVoice.
Citrix Online used the software as a service (SaaS) and application service provider (ASP) software business models. Citrix Online was renamed to Citrix's SaaS division in 2014, and Citrix Mobility Apps Business Unit in 2015. In November 2015 Citrix announced it would be spun off into a new standalone company. In July 2016, It was announced that the new company, consisting of the Citrix Online collaboration products, would be merged with the business operations of LogMeIn, Inc during the first quarter of 2017. The merger occurred on January 31, 2017 with Citrix shareholders owning 50.1% of the stock of the new LogMeIn and LogMeIn shareholders owning 49.9% of the stock of the merged company. The combined company was headquartered in Boston, Massachusetts, and led by executives of both LogMeIn and Citrix Online.
The core technologies that would become Citrix Online were originally built by the company Expertcity. Expertcity, Inc. was founded in 1997 by University of California, Santa Barbara professor Klaus Schauser and graduate students Bernd Oliver Christiansen and Malte Muenke. Investors included Sun Microsystems, ZDNet, Bertelsmann Ventures, and Wit Capital.
The company announced a web-based marketplace for technical support services, called Expertcity, in December, 1999. A user of the service would submit a technical support question through a simple webform and receive Dutch auction bids from online experts to resolve the problem. Upon selecting one of the experts, the user would be connected to him via a chat interface and, optionally, via desktop sharing, whereby the expert could see the user's screen and remotely control the user's mouse and keyboard. This "remote desktop" technology formed the kernel of later products for Citrix Online.
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