PFSweb
 |
|
| Public | |
| Traded as | NASDAQ: PFSW |
| Industry | |
| Founded | 1994 |
| Headquarters | Allen, Texas, United States |
|
Number of locations
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14 (United States, Canada, England, Belgium, India, Germany) |
|
Area served
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Worldwide (North America, Europe, Asia, South America, Africa) |
|
Key people
|
Michael Willoughby (CEO) Thomas J. Madden (CFO) Travis Hess (EVP of Sales) Cindy Almond (EVP of Client Services) |
|
Number of employees
|
1001-5000 |
| Website | PFSweb.com |
PFSweb, Inc. (Priority Fulfillment Services) is an international provider of eCommerce solutions most well known as a leading business-to-business (B2B) and direct-to-consumer (DTC) order fulfillment and customer service provider.
Services offered by PFSweb include:
The company was founded in 1994 in the Dallas suburb of Plano, Texas. PFSweb's corporate headquarters were relocated to Allen, Texas in March 2012 with call center operations moved to downtown Dallas, Texas.
PFSweb, Inc. was founded in 1994 as Priority Fulfillment Services, Inc. (PFS) by Texas-based Daisytek International Corporation, a leading wholesale distributor of computer and office automation supplies such as printer ribbons, toner cartridges, and computer disks. The new unit was initially created to perform order-processing, fulfillment, and telemarketing services for other companies, due to a growing demand for outsourcing in this area. Soon after its formation under Daisytek, PFSweb was chosen to perform telemarketing and distribution services for IBM product lines throughout North America.
PFSweb soon began to take on additional clients, and Daisytek doubled the size of its own "superhub" warehouse/shipping center in Memphis, Tennessee in part because of the unit's success.
In January 1999, the company formed a European division, PFSweb Europe, with 10 employees working at a call and fulfillment center in Maastricht, Netherlands, and also launched a new division that offered order fulfillment services to internet-based retailers. It was targeted toward both web-based and brick-and-mortar firms who were adding web ordering capabilities to their businesses and needed to get systems and staff in place quickly.
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