Support.com
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| Public (NASDAQ: SPRT) | |
| Industry | Services, Tech Support, Help Desk, Online tech support |
| Founded | 1997 |
| Headquarters | Redwood City, California, USA |
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Key people
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Richard Bloom (President & CEO) |
| Subsidiaries |
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| Website | www.support.com |
Support.com, Inc. is a US-based multinational computer technology corporation that provides online tech support. It is headquartered in Redwood City, California, USA. Support.com provides online computer support to consumers and home-based business across the United States and Canada via remote access. Their services are performed on PCs running Microsoft Windows XP, Windows Vista, Windows 7, Windows 8 and Apple machines running Mac OS X 10.5 or higher, with a high-speed broadband connection.
Support.com was incorporated in Delaware in December 1997 under the name Replicase, Inc. The company started in a subleased corner of an Excite@Home office by Mark Pincus, Scott Dale, and Cadir Lee. At that time the focus was on developing and improving what the company referred to as their "DNA Probe" technology. The technology allowed for probing a Windows application executable and determining all its dependencies (Registry, Filesystem, DLLs, etc.)
Just a few months later, in September 1997, Pincus, with the help of two programmers/partners, he launched a software company in Redwood City, Calif., called Replicase Inc. Having already hired 15 employees, he said he spent most of his time "handling administrative crap," mapping out his business strategy, and, of course, networking. "So pleased" was SoftBank's Lax with his last deal with Pincus that the venture firm invested $2.5 million in Replicase. FreeLoader is already a distant memory. Reflecting on its demise, Pincus says, "It was a bummer, but it wasn't the end of the world."
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Wikipedia